FAQs


How much is shipping?

Shipping depends on your option:

Standard Shipping (3-5 Business days) : $7

Overnight/Next Day (1 Business day): $25

Expedited (2-3 Business days): $20

International: $25

---Orders placed after 12 P.M. CST will ship next business day---

 

Do you provide International delivery?

International shipping is available at a flat rate of $25. Option available at checkout.

 

How do I return an item?

EFFECTIVE 6/1/2018

Returns are not accepted. Exchanges are accepted within 3 days for receiving your order. In the event that the item is defective please contact sales@shopreneesarmoire.com

All items are sent back at customers cost. Please contact sales@shopreneesarmoire.com for approval.

 

What is your return policy?

All sales are FINAL unless item is defective. We do not accept items that are worn, washed, altered, sale items, bodysuits, and swimsuits. WE DO NOT ISSUE REFUNDS. We will gladly issue store credit in the form of an e-gift card to the email address on file. Store credit can be used immediately and never expires. Please remember the customer is responsible for the return shipping charges, if approved by management.

How do I cancel an order?

Please email sales@shopreneesarmoire.com to cancel an order made in error. Orders can not be cancelled once shipped out or tracking has been generated.

How do I track my order?

Once your order is received, a confirmation will be sent to the email address, provided at checkout, with the tracking number. You will be able to track your package via order tracking in QUICK LINKS at the bottom of any page on this site. Please verify all information before completing your order. 

 

How can I contact your couriers?

Couriers will include FedEx, UPS, USPS, etc. These couriers have a direct customer service line available on their website, if needed.

 

What are your delivery options?

Delivery options are Standard and Expedited with a pricing difference.

Standard is a flat rate with a turn around time of 3-5 Business days with processing of 1-2 business days.

Expedited shipping is available at extra cost for 2 business day turnaround with processing of 1 business day.

There will be no shipping on any Holidays or weekends. Orders submitted on the weekend or after business hours will start processing the next business day.